Frequently Asked Questions


The jam itself

What makes Jam by Josh different?

Jam by Josh is made by hand in small batches using real fruit and none of the stuff you can’t pronounce. No fillers. No shortcuts. No anti-foaming agents like the big guys use. Just good, honest jam — the way it should be.

Do you use any preservatives or artificial ingredients

Nope. Everything I make is free from preservatives, dyes, or anything artificial. It’s just fruit, sugar, pectin, and citric acid. Simple and real.

How old does the jam last

Unopened jars are shelf-stable for about 18 months. Once opened, keep it in the fridge and enjoy within 3 months (though let’s be honest — it probably won’t last that long).

Does your jam need to be refrigerated?

Yes — after opening, pop it in the fridge. Before that, you can keep it in your pantry or cupboard.


Orders and Shipping

When will my order ship?

Most orders ship within 2–3 business days and arrive 5-7 after the initial order. If there’s ever a delay, you’ll hear from me directly.

How much is shipping?

Shipping is based on your location and order size — it’s calculated at checkout. But flat rate starts at $6.95 and shipping is free on orders over $35 (excluding gift baskets)

Can I send jam as a gift?

Definitely. Just enter the recipient’s address at checkout. Prices won’t be included in the box, and you can add a note too.

What if my jam arrives damaged?

That’s super rare, but if it happens, email me at Josh@JambyjoshCLE.com with a photo and your order number. I’ll make it right.

 About me and the brand

  • Yup. I may be young, but I take this business seriously — and I think the jam speaks for itself.

  • Me — Josh. I’m 15, I run the business myself, and I still make every single batch by hand in a commercial kitchen in downtown Cleveland.

  • I started making jam as a hobby. It took off faster than I ever expected, and now it’s in over 35 stores and still growing. You can read the full story here.

  • Yes! Check out the Find Us in Stores page to see where Jam by Josh is sold.

returns and support

  • Since jam is a food product, I can’t accept returns. But if anything’s wrong with your order, just reach out — I’ve got you.

  • Shoot me a message at Josh@jambyjoshCLE.com—I’ll fix it

✉️ Still have a question?

No problem — just head to the Contact page and I’ll get back to you as fast as I can.